Guide

Placing an order

You can currently pay your order via PayPal. After paying, you'll receive confirmation of your order. Once the order has been shipped we'll send you a tracking code.

Delivery info

Products are sent from Helsinki, Finland. All orders are processed in 2-3 business days. Shipping usually takes 2-7 business days. We offer standard delivery, and the shipping costs are calculated based on those rates. Currently we ship within EU countries exclusively.

Shipping costs:

  • Finland: 4,50€, Free shipping for over 90€ orders.
  • Estonia, Latvia, Lithuania: 9,90€
  • Denmark, Germany, Sweden: 14,90€
  • Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain: 19,90€

Ask about ordering and delivery via e-mail: info@pixielandfamiliars.com. Happy to help with any questions!

Care guide

Some tips on how to take care of your new ears! Handmade faux fur ears are very delicate accessory piece, and there are a few things to keep in mind when handling them. Firstly, always keep them away from heat and water. This means you should not try to heat style or wash your ears. The faux fur is made of acrylic fiber, which can melt, and airbrush paints are water based, so wetting the set can damage the colors and dye surroundings.

Longer fur pieces can get tangled. To shape and clean the fur you can brush the ears carefully. I recommend getting a sharp spiked slicker brush for this purpose. They can be found in most pet stores. Always make sure to brush the ears softly, detaching all the accessories first. Brushed ears will look most presentable! (Unless you're going for a troll look of course.)

Avoid storing your ears in cramped spaces, like under a pile of your other belongings. They do not like that, and that might create creases in the fur. Better options are places like cardboard boxes, wig mannequin heads, or hanging them on your wall. If you share your space with any animal friends, make sure that they can't reach the artificial fluff ears, for their own safety.